Returns
Goods may be returned for a refund, exchange, or replacement within 30 days of receipt provided they are returned unused, in a saleable condition, and in their original packaging, and according to the following terms:
Products that are no longer required or incorrectly ordered
- A restocking charge of 25% will be applied to all returns. Shipping charges paid at the time of checkout will not be credited along with the return.
- All returns must be received in unused and resalable condition in original packaging. Goods received that are used, damaged, or with missing packaging cannot be refunded and will either be returned to the buyer at their own cost or destroyed with the buyer's consent.
- Any items that have been custom-made, discounted, or non-standard items are strictly non-returnable.
- The shipping cost of returning any goods that are no longer required or that have been incorrectly ordered will be paid for by the buyer, including any customs fees that might be applied during the return process.
Products that are returned under warranty
- Any returns under warranty may be repaired rather than replaced or refunded, under IDM's sole discretion.
To start a return, you can contact us at +1 (239) 558 8810 or DispensingFood@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once a return confirmation has been issued, all returns must be received within 14 calendar days; No credits can be issued beyond this period.
Damages
- Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 3 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. Damage claims outside of this period may not be processed.
- In most instances, a refund or an offer of replacement will be made.
- In the case of international deliveries; Dispensing Foods reserves the right to refund damaged items rather than replace them.
